At United in Hammersmith and Fulham (United) we are committed to protecting your privacy. This statement describes how United collects and uses personal information about people who visit our website. We ensure that our policy and procedures are in line with new General Data Protection Regulations coming into force on 25th May 2018.  If you have any queries about this privacy statement please contact us on 0208 6000 652, by post to United at Sycamore House, Sycamore Gardens; Shepherds Bush W6 0AS or by email to: team@unitedhf.org.

How do we collect information?

We obtain personal information from you when you contact us directly, sign up to our newsletter, share your story with us, tell us about an event, make a donation to United or otherwise provide us with personal information. We may also receive information about you from third parties, for example from our service providers or from a friend who wants to tell you about our websites or the fundraising activities we carry out.

What information do we collect?

The personal information we collect might include name, date of birth, email address, postal address and telephone number. It may also include information about your skills, interest and experience that is related to volunteering opportunities.

We also gather general information about the use of our websites, such as which pages users visit most often and which services, events or facilities are of most interest. We may use this information to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.

Occasionally we may ask you to fill in a questionnaire which is related to our charitable objectives, community you live in or work with in Hammersmith and Fulham.

How do we use this information?

We will use your personal information:

  • to provide you with the information, services or products you have requested;
  • to create a record in our database for you if you register to receive our newsletter;
  • for administration purposes;
  • to further our charitable aims, including for fundraising activities.

As part of this, we may analyse the personal information we collect to create a profile of your interests and preferences so that we can contact you in the most appropriate way and with the most relevant information. Where relevant, we may also assess your personal information for the purposes of fraud and credit risk reduction.

We may need to share your information with our service providers, associated organisations and agents for the purposes described above.

Your choices

You have a choice about whether you want to receive information about our progress and fundraising activities. We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us on 0208 6000 652, by post to United at Sycamore House, Sycamore Gardens; Shepherds Bush W6 0AS or by email to team@unitedhf.org.

How do we protect personal information?

Data collected through our ‘Donate’ button on a website is processed by Virgin Money Giving according to their data protection regulations which can be found at: https://uk.virginmoneygiving.com/giving/terms/privacy-policy.jsp.

Will we disclose the information we collect to outside parties?

As indicated above, we may pass your information to our service providers, agents and associated organisations for the purpose of completing tasks and providing services to you. Where we use service providers we will make sure there are appropriate controls in place.
We may also need to disclose your information if required by law (for example to government bodies and law enforcement agencies) or if we have your permission to do so.

We will not sell any information about your web browsing activity.

Your consent

By providing us with your personal data, you consent to the collection and use of this information in accordance with the purposes described above and this privacy statement.

Right of access

You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. If you wish to do this, please contact us on 0208 6000 652, by post to United at Sycamore House, Sycamore Gardens; Shepherds Bush W6 0AS or by email to: team@unitedhf.org.

Links

Our websites may include links to websites run by other organisations. UNITED is not responsible for the privacy practices of these other websites so you should read their privacy policies carefully.

Other people’s information

If you provide us with someone else’s personal details (for example when you recommend we let someone know about our community activities or fundraising appeals you must make sure that you have that person’s consent to provide us with their details, particularly if you’re giving us sensitive information about them.

Changes

If your personal details change, please help us to keep your information up to date by notifying us at the above address.

We may change the terms of this privacy statement from time to time. If we do so, we will post the changes here so please check from time to time. By continuing to use our websites you will be deemed to have accepted such changes.

Contacting us

If you have any comments or queries concerning the website or data protection, please email us at team@unitedhf.org.